Vail Club 50 uses a software program called MailChimp to send email updates to our members.
When a member fills out and submits the annual Membership Registration form, he or she provides an email address, and chooses which updates (e.g., Alpine Skiing, Cycling) should be sent to that email address. Certain updates (e.g., Summer and Winter Social Events) are sent to all members.
If you are having trouble receiving club email messages, please follow the steps below to figure out what is causing the problem.
Step 1: Verify your membership
You should see any entry containing your name, email address and email preferences.
If you do not see such an entry, then you are not an active member. Click Join in the menu bar above and submit your membership information. Or, if you believe that you do have an active membership, contact Lois Bruce, Membership Director, at email@example.com and ask her to investigate.
Step 2: Verify your email address and email preferences
In the same report as above, look carefully at the spelling of your email address, and verify the updates that you wish to receive (e.g., Alpine Skiing, Uphill Skinning). Note that there is a scroll bar at the bottom of the report that allows you to see all the columns.
If your email address and/or email preferences are not correct, there are 3 possible solutions.
First, if you still have the Welcome email message that you received when you submitted your membership, find that message.
Click on the Edit Submission link in the message. This will allow you to update your email address and/or email preferences, and submit the new information.
Second, if you simply want to update your email preferences, click here to do that.
Third, contact Lois Bruce, Membership Director, at firstname.lastname@example.org and inform her of the necessary changes.
Step 3: Spam filtering
The MailChimp system is used by many companies to send messages about sales, new products, etc., to their customers. Because of this, many email providers will treat messages sent via MailChimp as “Spam”, and will deliver those messages to a different location than your Inbox.
It is hard to provide specific instructions for this topic, because the details vary depending on your email provider (e.g., Google, Yahoo, Comcast), your email program (e.g., Gmail, Outlook), your computer, operating system, etc.
The examples below are from Gmail. If you don’t use Gmail, open your email program and look for similar names, commands, etc. Look for alternate locations to your Inbox such as Spam, Junk, Promotions.
Click on each of these alternate locations and look for messages from Vail Club 50. Also, if your email program has a Search feature, search for messages from email@example.com, and note the associated folder (e.g., Spam, Junk, Promotions).
If you find that you are receiving Vail Club 50 messages, but those messages are being delivered to a location other than your Inbox, you have 2 choices. First, you can simply learn to look in that alternate location regularly, to see your Vail Club 50 messages.
Second, you can modify the settings of your email program so that the messages are delivered to your Inbox.
If you find your Vail Club 50 messages in a folder like Spam or Junk, click on one of those messages and look for a button called something like “Not Spam” or “Add to your address book”. Click this button to inform your email program that this is a valid message that should be delivered to your Inbox. Repeat this step for several Vail Club 50 messages just to emphasize the point. If you can’t find a way to do this in your email program, try a Google Search (e.g., “how to tell Outlook that a message is not spam”).
If you find your Vail Club 50 messages in a folder like Promotions, you may be able to set up a “filter” to deliver those messages to your Inbox instead. Again, an example from Gmail: Click on a Vail Club 50 message, click on More, then choose “Filter messages like these”
Enter firstname.lastname@example.org as the From email address, and click “Create filter with this search” at the bottom of the pop-up box.
Click on “Categorize as” and select Personal. Check the box that says “Also apply filter to (a number) matching conversations”. Click “Create Filter”.
After you complete these steps, Gmail will consider future Vail Club 50 messages as “Personal” and deliver those messages to your Inbox. Again, look for similar commands etc. if you use a different email program.
Step 4: Ask for help
If you follow the steps above and are still having trouble, send an email to email@example.com. Our Webmaster will help diagnose the problem.